However, in an over-crowded market it’s becoming increasingly challenging for businesses to see past the noise and remain unique in the endpoint space.Įndpoint security is as important as ever. There are a number of must-haves any endpoint security solution should offer: rapid prevention capabilities real-time information massive scalability integrated sandboxing and data management to name a few. “I encourage everyone to ask to be compensated for the time and effort it took all of us (to) fix Symantec’s software,” the customer said on the support site.Is the Endpoint Security Space Too Crowded? He said a company representative called him 20 minutes later to say they were working on a compensation package. That customer said on the support site that he emailed technical support to ask: “How is Symantec going to compensate customers for the hours of lost worker production and the time and effort taken by IT staffs to rectify this huge error by Symantec?” “The support is a joke, the quality control is a joke, and the software is not much better.”Ĭustomers complained on a Symantec user forum that the removal process was time consuming, although one said the software maker had offered compensation for the inconvenience. “Phoning Symantec support this morning was the start of the hell we went through,” one customer said in a support forum on Symantec’s website. Symantec’s advisory said the company did not know what caused the problem, but that PCs could be fixed if customers manually removed the software from each disabled computer. The company historically has not been consistent around executing.”Ĭustomers reported it took Symantec hours to identify and fix the bug and that they needed to fix computers broken by the tainted update on their own. “Enterprise security has continued to be an uphill battle for Symantec,” said Daniel Ives, an analyst with FBR Capital Markets. The embarrassment comes at a challenging time for Symantec, whose shares have lost about a quarter of their value since it warned of a pending profit decline three months ago. The company disclosed the problem on its website, saying that an update to its widely used Symantec Endpoint Protection 12.1 anti-virus software for businesses caused some PCs running Windows XP software to crash repeatedly, showing what is known as the “blue screen of death.” BOSTON, (Reuters) – A bug in an update of Symantec Corp’s anti-virus software caused some Windows PCs to crash, making machines inoperable until they were serviced in an embarrassing episode that angered some customers.
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